Billing/Accounts/Certification
-
I Need To Change/Cancel/Refund My Course
To request a change/cancellation/refund of your course, send an email to help@aben.tv with your
Name
Email Address
Phone Number
State Society
Date & Name of Webcasts
We aim to handle your request within one business day, and will contact you with the result.
-
Are Discounts Available If Multiple Webcasts Are Purchased?
A 10% discount is automatically applied when purchasing 2-9 webcasts. This discount only applies to a single program with a quantity of 2+ with the same day & start time. Please see the group viewing instructions that follow if wanting to view in a group setting. If you are interested in purchasing a block of webcasts for your firm inquire about available discounts by contacting sally.smith@aben.tv
-
What Do I Need To Do Receive A Certificate of Completion?
That answer depends on the type of delivery method you are viewing:
If viewing a video on demand with CE webcast – this type of delivery method contains 3 polling questions per hour that must be responded to within 30 seconds. Please note there is no right answer to these questions; the system is strictly looking for a response. If you miss 1 question you will be given another opportunity to continue the class. If you miss 2 questions you will not be able to complete the class for CE! You may continue to view the class for reference purposes only but not for CE. No refunds will be provided if you miss 2 questions.
If viewing a live webcast (date/time specific) - this type of delivery method displays 4 unique code letters throughout the webcast. Please keep track of these letters although you will be given an opportunity to acknowledge them as they appear. Each letter will be displayed at least twice, for about 30 seconds each time. To enter these letters as you see them, click on the "Save Code Letter" button inthe top left of your screen. This will automatically input your letter codes into the certification tab. We recommend following this method.
Alternatively; you can input the codes manually in the Participation Code section on the Certificate Tab of the viewer after the class. Using either method, you will still need to submit your code letters by clicking on the Submit button in the Participation Code section on the Certificate tab. Once you have submitted the codes correctly, your certificate will be issued. You can either download or email your certificate to yourself.
Should you have any questions, please contact the CE21 Help Desk at 1-877- 602-9877 or e-mail
help@aben.tv.
-
I Missed A Code/Can't Access My Certificate
If you missed a participation code, continue saving the codes you do see through the remainder of the presentation. If you have any trouble completing certification for any reason, then please reach out to us at (877) 602-9877 or help@aben.tv for assistance once the program has completed
-
Trouble Signing In?
(1) If you are receiving the below error message when trying to sign in on this website to view online education:
Please ensure you have no typos in your entered customer account email address.
Please note that while you may have an existing customer account under your state association’s website, a customer account on this website will be a separate account. You are safe to create a new customer account by clicking on “Sign In” and clicking on the “I am a New Customer” button.
(2) If you are receiving the below error message when trying to sign in on this website to view online education:
Please ensure you have entered your password in correctly and you do not have CAPS Lock engaged on your keyboard
Please reset your password by clicking on "Sign In" and then the “Forgot your Password?” link below the Password field and follow the onscreen directions.
If you don’t know what your user information is, or it isn't working for you, please contact the Help desk at (877) 602-9877 or help@aben.tv to have your login information reset.
-
Is Payment By Check Accepted?
You have the option to pay by check at the end of the checkout process, simply click the 'pay by check' box and complete the instructions on the following page.
Within one business day of receiving your fax, support will register you for the requested event(s) and you will receive a confirmation email. Payment must be received one business day prior to the start date of your course in order to access program content.
-
Am I Able To View Webcasts As A Group?
To learn more about viewing a webcast as a group, go to the home page and click on the 'Groups page' hyperlink as shown below:
-
How Do I Access My Certificate?
To complete your certification requirements and to download or email your certificate, start by logging into your account. Then go to your, ‘My Account,’ page.
Click on the orange button with a star, similar to the image below:
This will launch a certification window with sections that can be expanded to complete. After all of the tabs are green, opening the last tab will let you download your certificate to print or email.